Return/Refund Policy

Returns & Refund Policy

We pack every order with care. In the rare event something doesn't arrive as expected, here's everything you need to know.

Section A

Damaged, Different or Missing Product

If your order arrives damaged, has a manufacturing defect, contains the wrong item, or is missing something — contact us within 24 hours of delivery.

Unboxing video — mandatory A clear, continuous video of the sealed package being opened for the first time is required to process any complaint. Without this, we will not be able to issue a refund or replacement.
Also attach 3–4 photos
  • Clear images of the product showing the damage or defect
  • Photo of the outer packaging with the shipping label visible
  • Any additional images clearly showing the condition received
How to submit Email everything to care@hausandkinder.com within 24 hours of delivery, or place a return request on our website.
Section B

Exchange & Return Policy

Returns are accepted within 7 days from the date of delivery, provided the item is unused, in its original condition, with all tags and original packaging intact.

Returns not accepted if
  • Product is damaged due to misuse or overuse
  • Returned without original packaging, labels, or accessories
  • Request is raised after 7 business days of delivery
  • Item was purchased during a sale promotion or with a freebie offer applied
Non-returnable categories
  • All baby products except Baby Fashion — classified under hygiene
  • Comforters under the Home category
Section C

Refund Timeline

Refunds are initiated after the returned product passes quality checks. Amount is credited back to your original payment source within 7 business days of us receiving the return.

1
Return picked up & receivedOur team collects the return and it reaches our warehouse.
2
Quality checkItem is inspected for original condition, tags, and packaging.
3
Refund initiatedCredited to your source of payment within 7 business days of clearance.
Cash on Delivery orders You will receive a refund link on your registered email or phone. Please fill in your bank details promptly for a faster refund.
Section D

Order Cancellation

Before shipping

Pre-dispatch

Cancel before warehouse dispatch or respond to our WhatsApp confirmation within 8 hours of placing the order. Full refund to your original payment source within 7 days.

After shipping

Post-dispatch

Call us at 8291667888. You may refuse delivery at the door. Refund within 3–7 business days once the order returns to us. Shipping fees are non-refundable.

Need help?
Reach us on WhatsApp or email — we're here for you.
WhatsApp care@hausandkinder.com