Please note, we expect that If you have made a purchase at, you have read and are aware of the refund/ exchange policy stated below.

Refund & Returns: 

We allow refunds/ exchanges for 7 days from the date of the delivery.

  • For Initiating Return, Email should be sent to, with the title as "Return/ Refund request".
  • For Returns:
    • A pick up will be organized by haus & kinder from the same address the product was delivered to.
    • Please hand over the product in its original condition preferably in the same box and envelop you received it in with all tags intact.
    • Refund will be initiated once we receive the product. Refunds will be processed through the same online mode within 10 working days.        
  • Order Cancellations are only accepted if the request is made within 12 hours of order placed.
  • In case of an exchange, kindly write to us at within 7 days and we will consider your request for an exchange depending on the issue.
  • Delivery charges for the exchanged product will apply as per our standard shipping policy.

Thankyou for Reading our Policy. For any clarification, Pls contact us on our Whatsapp or on our email:


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